Support

Most issues fall into one of the four below. If yours doesn't, get in touch.

My workouts aren't showing up

AfterRep only sees what other apps write to Apple Health. If a session is missing:

• Open the app that recorded it, find its Apple Health settings, and make sure sharing is turned on. Half-enabled sharing is a common cause.
• Check Settings › Privacy & Security › Health › AfterRep and confirm the categories you want are enabled. iOS never tells an app which read permissions were granted, so AfterRep cannot warn you about this itself.
• Pull down on the Dashboard to refresh.

The same workout appears twice

AfterRep merges duplicates recorded by two apps for the same session, so it counts once. If a genuine duplicate slips through, tell us the two source apps and roughly when the session was, and we'll look at the matching window.

Managing your subscription

• Cancel or change plan: Settings › [your name] › Subscriptions, or apps.apple.com/account/subscriptions. Deleting the app does not cancel it.
• Already subscribed but seeing the paywall: tap Restore purchases on the paywall or in Settings. Make sure you are signed in with the Apple Account you subscribed with.
• Refunds: handled by Apple at reportaproblem.apple.com.

Deleting your data

Your data is only ever on your device. Use Settings › Privacy › Delete all data in the app, or delete the app itself. We hold no copy, so there is nothing to request from us. Export your journal first if you want to keep it.

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